Complaints Handler


Salary: £25,000 -  £28,000
Location: [Warwickshire] Rugby
Job type:

Job Description


A rare and unique opportunity for a Complaints Handler to lead the aftersales customer complaints function within a national motor trade retailer.

The successful Complaints Handler will possess a solid mechanical understanding, a customer service focused approach and fantastic communication skills.

>£25,000 to £28,000
>group bonus
>Office hours, Monday to Friday
>Stable employer
>Complaints Handling FCA, FOS

Operating as the Aftersales Complaints Handler the position will be responsible for managing the response and resolution of each aftersales issue raised. Following regulatory guidance and process such as Treating Customers Fairly (TCF), Financial Conduct Authority (FCA) guidelines and coordinating with Financial Ombudsmen Service (FOS) plus warranty providers and 3rd party repairs to manage cost.

In addition the Aftersales Complaints Handler will be proactively monitoring and managing trends and issues to contribute to improvements within complaints handling and broader business areas.

This is a great opportunity for a Complaints Handler to take on a specialist role within an established and recognised national business operating in a niche market sector.

To find out more contact Darren legg today

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