Service Advisor - Complaints Handler


Salary: £25,000 -  £28,000
Location: [Warwickshire] Rugby
Job type:

Job Description


A rare and unique opportunity for a Complaints Handler to lead the aftersales customer complaints function within a national motor trade retailer. This is a perfect opportunity for an experienced Service Advisor to learn and specialise.

The successful Service Advisor will possess a solid mechanical understanding, a customer service focused approach and fantastic communication skills. The Service Advisor will be keen to learn and progress their career

>£25,000 to £28,000
>Up to 20% bonus
>Office hours, Monday to Friday
>Stable employer
>Training on financial services standards, FCA, FOS etc

Operating as the Aftersales Complaints Handler the Service Advisor will be responsible for managing the response and resolution of each aftersales issue raised. Following regulatory guidance and process such as Treating Customers Fairly (TCF), Financial Conduct Authority (FCA) guidelines and coordinating with Financial Ombudsmen Service (FOS) plus warranty providers and 3rd party repairs to manage cost.

In addition the Aftersales Complaints Handler will be proactively monitoring and managing trends and issues to contribute to improvements within complaints handling and broader business areas.

This is a great opportunity for a Service Advisor to take on a specialist role within an established and recognised national business operating in a niche market sector.

To find out more contact Darren legg today

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